Terms and Conditions

Office hours and telephone numbers:

Monday to Friday = 8 am till 6 pm
Saturday = 9 am till 14 pm

Office phone number: (+55-21) 2275 5212

Outside of our office hours we are reachable via our 24-hour emergency hotline, (+ 55-21) 99661 4339, (+55 21) 99189 6496 

Reservation

For a valid reservation, we need the following information from our customers: 

Name
Birthday
Identity card or passport number
Address
Phone
Email Address
Check-in time / flight number (if travel is by plane)
Check-out time
Name (s) of occupants 

Payment forms, reservations, remaining rent and security deposit

Accepted forms of payment: Bank transfer to our German or Brazilian Bank,

Western Union, credit card payment (RESERVATION DEPOSIT ONLY!) and cash-payment in our agency. In order to be able to allocate your payment, we always require a transfer confirmation via email. 

Your reservation is valid, once our booking department has sent you a reservation confirmation. 

The payment of the rental balance and the security deposit must be made in cash upon check-in. This payment is an indispensable requirement to the signing of the rental contract and the handover of the keys. We do not accept checks and credit cards. If the customer does not want to pay the rental balance in cash, the possibility of an electric transaction or credit card payment on your reservation page on website exists. This transaction must be made at least 7 days before prior to the date the tenant wants to move in. 

The security deposit is always required in cash. 

If the reserved property is not available, due to reasons beyond our control, we offer our customers the choice of an alternative at least equivalent or the full refund of all paid amounts.

The security deposit has to be paid in cash at the arrival.

Check-in


Check-in time: 14h to 22h

The customer is obliged to inform us the time of arrival and give us your contact number. Without this information the check-in will not be considered.

In the process of check-in LINEBOOKING the customer must previously call our check-in department (available 24/7), (+ 55-21) 99 661 4339 (+55 21) 99 189 6496 or (+55 - 21) 9277 4198, thirty minutes before your arrival at the property. After receiving the call, one of our staff will wait for the guest at the property entrance reserved.

If the client arrives before our official time of check-in at 14h, you can leave your luggage in the office during our business hours.

If the apartment is available and the customer wants to be assured of the possibility of an early check-in, a change between 6 am and 14h may be combined for a fee of 50% of the daily rent. 

This amount should be paid in early way.

For check-ins between 22pm and 6am, should be paid the equivalent rent the previous day.

 

Check-Out

Check-out time = 6 to 11 am 

An employee of LINEBOOKING will meet the client in his apartment (time will be arranged in the contract), in order to examine the property, receive the keys and return the security deposit in exchange. 

After checking-out the customer can store his luggage in our agency during Office hours. . 

If the apartment is available and the client wishes to leave the apartment between 11am and 10pm, we require a late check-out fee of 50% of the daily rent. This fee has to be paid in advance. .

For check-outs between 10 pm and 6 am we charge the previous day's rent. 

If the customer does not leave the apartment within 30 minutes after the pre-established contract time, we require a fine of 100 BRL, as long as the check-out still takes place before 11 am. After 11 am a full days rent will be charged.

RESERVATION / RENTAL CANCELLATIONS AND CHANGES OF BOOKING DATES/TIMES


In case of a cancellation or a non-appearance the reservation deposit will not be refunded. 

There is no refund of rent or the deposit, if a customer should decide to leave the apartment earlier.

Changing reservation dates will be allowed only upon written confirmation by the company.

LINEBOOKING has the right to terminate the contract of tenancy immediately without any refund, if one of the following cases should occur: Total number of occupants exceeds the maximum defined on our website, disturbance of the peace and/or infringement of the building regulations, organization of parties, use of illegal drugs, pets (without our written permission), unpaid rent or security deposit. 

If the reserved property has an internet connection or cable TV, LINEBOOKING assumes no responsibility for connection problems or any resulting inconvenience. This service is offered by telecommunication companies beyond our control. In case of problems and disturbances, there will be no refund of rental payments.


Responsibilities and obligations of our Guests


The guest assumes full responsibility for the property that he rented as well as for any item belonging to the condominium. The same is applicable to other residents and visitors.

The client and all apartment occupants and visitors have to comply with the condo regulations and rules of this. Fines imposed by the condominium administration for noncompliance with the rules will be immediately paid by the client. Additionally they may also lead to a premature termination of the rental agreement without any refund.

Visitors: There are condominiums that do not allow visitors to enter. Please contact us before making any reservation where visitors are expected, so we can make a more suitable property available.

Some reservations do not include the consumption of electricity and gas if it is necessary to check your rental agreement. In case of energy charges the customer must pay the bills equivalent to the period of their stay at the time of check-out or, if the rent exceeds 05 (five) days.

The calculation will be based on the conference of the meter clock on the date of check in and check out


JURISDICTION


Place of jurisdiction is the forum of the State of Rio de Janeiro