FAQ

IS THERE ANY ADDITIONAL CLEANING FEE?
Yes, we provide a clean apartment and we take care of the cleaning after your check-out without extra costs!
We also offer a extra cleaning during your stay. This service has to be paid extra and is not included. Please get in contact with our consultors to receive the price for an extra cleaning.

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?
Our check-in time starts at 14h (2pm) our check-out time is until 11h (11am).
If a customer arrives before our official check-in time at 2 pm, the luggage can be stored at our agency during office hours. If the apartment is available and the customer wants to have a guaranteed possibility of an early check-in, a move-in between 6 am and 2 pm can be arranged for a fee of 50% of the daily rent.
This fee must be paid in advance.
After checking-out the customer can store his luggage in our office during office hours. If the apartment is available and the client wishes to leave the apartment between 11am and 10pm, we require a late check-out fee of 50% of the daily rent. This fee has to be paid in advance..

DOES THE ACCOMMODATION COME WITH BED SHEETS AND TOWELS?
Yes, we provide towels and bed sheets for our properties.

DOES THE ACCOMMODATION COME WITH KITCHEN ACCESSORIES?
Yes, we provide complete kitchen accessories.

WHICH ARE THE PAYMENT FORMS?
For a booking of our property we require a booking deposit of 50% of the rental price. 
Accepted forms of payment: Bank transfer to our Brazilian Bank, Western Union, credit card payment (RESERVATION DEPOSIT ONLY!) and cash-payment in our agency. In order to be able to allocate your payment, we always require a transfer confirmation via email. 
Your reservation is valid, once our booking department has sent you a reservation confirmation. 
The payment of the rental balance and the security deposit must be made in cash upon check-in. This payment is an indispensable requirement to the signing of the rental contract and the handover of the keys. We do not accept checks and credit cards. If the customer does not want to pay the rental balance in cash, the possibility of an electric transaction or credit card payment on your reservation page on website exists. This transaction must be made at least 7 days before prior to the date the tenant wants to move in. 
The security deposit is always required in cash.

HOW DO I RECEIVE THE KEYS?
You must inform us of your arrival time and call previously 30 minutes before reaching the property of booking . Without this information the check in will not be considered .
Available 24 hours at the following numbers :
(+55 - 21) 9 9189-6496 (also whatsapp)
(+55 - 21) 9 99661-4339 ( also whatsapp)
(+55 - 21) 2275-5212
Number for check- ins outside office hours of our service.
After receiving the call, one of our staff will wait for the guest at the property entrance reserved .

HOW DO I DELIVER THE KEYS?
One of our staff will go to the apartment at the agreed time, to check out, examine the property, collect the keys and return the security deposit (by delivery status of the property). If you want to change to a time outside of this standard should be reported with 24 hours in advance.

DO YOU PROVIDE LUGGAGE STORAGE?
No, however in our office in Copacabana. During our hours of operation, the customer can store your luggage safely before entering or after their departure.

WHICH IS THE VOLTAGE IN THE PROPERTIES?
The voltage in Rio de Janeiro and in our properties is normaly 110 Volts.

CAN I RECEIVE VISITORS IN THE PROPERTY?
In most of the cases, visitors are allowed, but there are some few buildings which do not allow it. Please notify us before booking if visitors are expected, so we can provide a suitable apartment.